Refund policy

Return & Refund Policy

We want you to be 100% satisfied with your game organization. If there is an issue with your order, please contact us at nheel@kreativlayers.com.

Return Window: We accept returns within 30 days of the delivery date.
Condition: Items must be returned in their original, unused condition.
Return Shipping Costs: For "change of mind" returns or orders placed by mistake, the customer is responsible for the cost of return shipping.

Our Responsibility: If an item arrives damaged, defective, or is the incorrect item, KreativLayers will provide a pre-paid return label and issue a full refund or replacement at no cost to you.

How to Initiate a Return: Please email us with your order number and photos of the item and we will give you the instructions.

Cancellations

As we begin the 3D printing process shortly after an order is placed, cancellations are only accepted within 12 hours of purchase.